Payments, Shipping & Exchange

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Payment

IN-STORE PURCHASES:

When purchasing in-store payment methods include:

  • Over the counter with Visa, Mastercard, zipMoney, Amex, EFTPOS or cash
  • Over the phone with Visa, Mastercard, zipMoney or Amex
  • Bank transfers

ONLINE ORDERS:

Full payment is required at checkout with either Visa, Mastercard, or Amex.

AfterPay is also available on all purchases under $2,000, and ZipMoney is available for all orders over $1,000.

All orders are processed in AUD. Foreign currency conversion fees may be applied by your bank. To preview an estimated conversion to your currency, you can use our currency selector before checkout. Shipping costs will also be applied during the checkout process if applicable.

Shipping

All shipping to both Australia and international locations is taken care of by secure, insured couriers. This service is offered free of charge to you.

ONLINE ORDERS:

  • AUSTRALIA-WIDE SHIPPING
    We use secure courier shipping which includes full insurance cover in case of loss, and signature upon delivery is required.

    This will be added to your order during the checkout process. Deliveries are made between 8.30am-5pm Monday to Friday, so if you have any special instructions please let us know.

    For items already in stock, orders will be dispatched within 5 business days. Items which need to be ordered generally take 4-5 weeks to be dispatched.

    If you have an urgent timeframe to work with please let us know and we will do our best to accommodate you.

  • INTERNATIONAL SHIPPING
    We ship internationally to the following countries using industry-leader, FedEx:

    • North America: USA (including Hawaii) and Canada

    • Europe: UK, Austria, Belgium, Denmark, France, Germany, Iceland, Italy, Ireland, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland

    • Asia / Oceania: New Zealand, Hong Kong, Japan, Singapore and South Korea

      *If your country is not listed please contact us for more information.

    We use FedEx's secure worldwide shipping for international deliveries, which includes full insurance cover in case of loss, and signature upon delivery is required. Shipping will be added to your order during the checkout process if applicable.

    You will receive a tracking number to monitor the progress of your delivery from our door to yours for complete peace of mind.

    CUSTOMS & IMPORT TAXES
    Please be advised that customs and import taxes may apply to your country. If so, the carrier or customs office will contact you directly for additional charges.

Returns

IN-STORE ORDERS:

Refunds and exchanges are not offered on in-store purchases.

ONLINE ORDERS:

We offer a 30-Day Money Back Guarantee & Exchange Policy for any items purchased online that have not been specially ordered, altered or customised.

It is customers' responsibility to pay for returns, however SH will pay for shipping of any exchanged item.

To be eligible for refund or exchange, items must be in their original purchase condition, include all product documentation, and be received by our store within the 30-day period.

Items being returned to SH for exchange or refund must be sent via registered mail.

Please allow approximately two weeks for your refund to be processed.

The staff at SH Jewellery are here to answer any questions you may have, so please feel free to give us a call on (03) 9546 6292 or email us at sales@shjewellery.com.au.

Exchange

INSTORE & ONLINE ORDERS:

Refunds are not offered. A credit note or exchange can be provided for items returned within 30 days.

EXCHANGE TERMS & CONDITIONS

  • The item must not have been specially ordered, altered or customised in any way.
  • Items must be in their original purchase condition, include all product documentation, and be received by our store within 30 days of purchase.
  • If an item is exchanged for another item of lower value, a credit note will be issued for the difference, valid for 12 months (no refunds will be issued for the difference).
  • Items purchased before a sale cannot be exchanged for items currently on sale.
  • If you purchased with AfterPay, your instalments will continue as scheduled until paid in full, upon which you will be issued with a store credit for the full value of the purchase (valid for 12 months). For more information on AfterPay’s terms and conditions, please click here.
  • It is customers' responsibility to pay for returns, however SH will cover shipping costs of exchanged items.
  • Items for exchange must be returned to SH via registered mail.
  • A maximum of ONE exchange is allowed per product.
  • Items for exchange will not be accepted until you have contacted customer support first and the exchange has been approved.

EXCHANGE/RETURNS/SERVICING PROCESS

Step 1. Contact SH Jewellery to have your exchange request approved.

Step 2. Once approved, use AusPost's Registered Post or an equivalent traceable courier to return your item. Address the package to the address below.

*Avoid writing the word "jewellery" anywhere on the package. If a declaration of goods is required, please use the term "Fashion accessory".

SH
10B Balmoral Ave
Springvale, VIC, 3171
Australia

Step 3. Take a photo of the package before sending, which clearly shows the tracking number.

Step 4. Post your item, then complete this form.

The staff at SH Jewellery are here to answer any questions you may have, so please feel free to give us a call on (03) 9546 6292 or email us at sales@shjewellery.com.au.

This page was last updated on 18/8/2021